We want you to love your new furniture and feel completely happy with your purchase. We understand though, that sometimes an item can arrive and simply not feel quite right in your home.

That's why selected items are covered by our At Home Guarantee, giving you the option to return an eligible item for a refund.

How it works

If you've changed your mind about an eligible item, simply email us at info@stacksfurniture.co.nz within 7 days of receiving your order to let us know you'd like to make a return.

To qualify for our At Home Guarantee, your item must be:

• Unused and in perfect condition
• returned in its original packaging, including any protective packaging and accessories
• Eligible for our At Home Guarantee
• Returned using the collection service arranged by Stacks
  

We recommend keeping all of the original packaging until you're completely happy with your new furniture.

We'll take care of the collection

Furniture isn't always easy to return, so all returns under our At Home Guarantee must be collected using the delivery service arranged by Stacks. Once you've contacted us and we've confirmed your return, we'll arrange collection of the item from your home.

If your return is accepted under our At Home Guarantee, the cost of return delivery will be deducted from your refund. Return delivery costs may differ from your original delivery charge.

Once your item has been returned to us and inspected to make sure it meets the conditions above, we'll arrange your refund, less the return delivery cost.

What's eligible?

Our At Home Guarantee applies to the majority of full-price pieces at Stacks, including sofas, dining furniture and accessories. 

Eligible full-price pieces can be returned for a refund in accordance with the conditions of our At Home Guarantee outlined above.

Discounted items

Items discounted by less than 50% can still be returned under the same conditions and within the same 7-day timeframe outlined above; however, they are eligible for a store credit rather than a refund.

To arrange a return, email info@stacksfurniture.co.nz within 7 days of receiving your order. The item must be unused, in perfect condition and in its original packaging, and the return must be collected using the delivery service arranged by Stacks.

The cost of return delivery will be deducted from the value of your store credit. Return delivery costs may differ from your original delivery charge.

Clearance Items

Items discounted by 50% or more are considered clearance items and are final sale. 

Clearance items are not eligible for return, refund, or store credit for change of mind.

Custom furniture + homewares 

As custom furniture + homewares are made or ordered specifically for you, custom furniture + homewares are not eligible for return for change of mind. If you are unsure if an item is a custom item and therefore not eligible for return, please check with us prior to ordering. Note all rugs, over 2500mm x 3500mm and above are custom items and not eligible for return.

Your consumer rights

Our At Home Guarantee is designed to give you additional peace of mind when shopping with us. It does not limit or exclude any right or remedies you may have under applicable consumer law, including the New Zealand Consumer Guarantees act.

Payment

Orders are considered final once full payment has been received by Stacks Furniture. Payment can be made with Visa/Mastercard through our website, by bank transfer or by Afterpay. 

Accuracy

We go to great lengths to ensure all information and product information on our website is accurate. However some slight variances in stock and colour can occur – if you have any concerns about this then please just get in touch.